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Privacy Policy

Introduction

This Privacy Policy is intended to help you better understand how we (Oaks Online Shopping Co Ltd) collect, use and store your information – whether you are a Consumer (end-user) or a Company /Organisation – when using our website, services or products.

By using any of our services, you are agreeing to the terms set out in our Privacy Policy, and, as applicable, our Terms and Conditions.


What information do we collect?

As part of the buying and selling process, we collect the personal data that you provide to us when placing orders via our website or sales lines/email or when you register to hold an account with us. This includes;

  • Your full name and contact details, including home address, billing address, email address, telephone and mobile number(s).
  • Date of birth to make sure that you are of legal age to purchase age-restricted items – such as carving tools and fire lighting equipment. We may provide your details to credit reference agencies to validate the information provided and fraud protection organisation to prevent fraud and verify your details – these checks do NOT impact your credit rating score. You may provide ID instead should you wish (redact all details other thn name and date of birth).
  • If you are purchasing on behalf of a company then business details including company name, shipping and billing address, telephone and mobile numbers and email address are collected.
  • When you browse our websites, we will automatically receive your computer’s internet protocol (IP) address in order to provide with a better user experience.
  • If placing orders via our telephone service, we may record calls for training purposes - this data is stored for a maximum of 7 days. 

We use this information detailed here to manage your customer account, process your order(s), authentication, processing of payments, review invitations, stock notifications and marketing (unless you have opted out).

How long do we keep it for?

This will vary depending on the purpose for which your personal details were collected – i.e. – we may need to contact you urgently should there be a product recall due to safety concerns. However, we will not keep your details longer than necessary and they will be disposed of safely when no longer required. Any call recordings are stored for a maximum of 7 days. 

Who do we share it with?

We will only share your information when there is a genuine need to do so whilst processing order/supplying goods or resolving any technical difficulties.

Our select partners will only use and disclose your information to the level necessary to allow them to perform the services they provide to us.

  • Our technical team when offering you with support or internal IT issues.
  • Our Mail Order Software – to enable us to manage the process and dispatch your orders and manage your customer account.
  • Couriers to enable safe and secure delivery of your goods.
  • E-commerce platform provider - essentially our websites and the software used to build/run them.
  • Numerous credit reference agencies, electoral role services to comply with our legal and moral obligations regarding the sale of age-restricted and bladed items. Unless you choose to supply your ID (please redact ALL details other than name and date of birth).

Email

Whilst we take reasonable steps to ensure personal data remains safe via email, we cannot guarantee the confidentiality of any email messages transmitted between you and us as these types of communication are (although unlikely) potentially accessible by third-parties and therefore we will not be liable to you or anyone else for any loss relating to any email message sent by you to us or by us to you.

Security

We value the trust that you place in us when sharing personal information and we adhere to the highest standards of internet security to keep your details safe at all times.

Any pages on our websites where personal details are supplied will be protected securely with industry standard security measures. Any page where personal information is entered, such as your credit/debit card number, name, and address, is fully encrypted so that it cannot be read as the information travels over the Internet. We do not hold your credit/debit card details on our website or in our own records.

That said, even with tight security measures in place, no data transmission over the internet can be guaranteed to be 100% secure. So, whilst we endeavor to guard your personal data, we cannot guarantee the security of any information which you disclose to us online and you must understand that you do so at your own risk.

All of our staff are fully-trained and kept up-to-date with data management, security and privacy best practices.

Your Rights under applicable Data Protection Law

You retain all rights to your Personal Information and can request access to it at any time (effective from May 25th 2018 onwards).

  • The right to be informed about the processing of your personal data
  • The right to have your personal data corrected if it’s inaccurate and to have incomplete personal data completed
  • The right to object to the processing of your personal data if there are compelling legitimate grounds. You may also object to your use of personal data for marketing purposes using the process set out in the section headed “Marketing”
  • The right to restrict processing of your personal data<
  • The right to have your personal data erased (the “right to be forgotten”)
  • The right to request access to your personal data and information about how we process it
  • The right to move, copy or transfer your personal data (“data portability”), and,
  • Rights in relation to automated decision making including profiling - In the unlikely circumstances that we process information about you on a purely automated basis that has a significant impact on you, we shall give you the opportunity to discuss the output of such processing before making those decisions (save to the extent otherwise permitted under applicable law).

Subject Access Request

If you would like a copy of some or all of your personal information, please write to us at the following address;

Oaks Online Shopping Co Ltd (T/A Forest School Shop)
Unit 3E
Beehive Business Centre
Beehive Lane
Chelmsford
Essex
CM2 9TE

On receipt of a Subject Access Request, we may require additional documentation proving evidence that the details held relate to you. Once your identity has been confirmed we will aim to respond with the information requested within 30 business days.

Cookies

A cookie is a small file which can be placed on your computer's hard drive. Once the file is stored, the cookie helps us examine web traffic and additionally helps us provide you with a more user-friendly experience whilst browsing and shopping. Cookies simply allow web applications to respond to you as an individual. Information gathered this way is purely used for statistical analysis.

One of the marketing methods that we use is that of Google Adwords. When using Google Adwords we use cookies to help us understand which advertising campaigns are, or are not effective. Cookies used for this purpose do not supply us with any personal information that is identifiable with you.

You have full control as to whether or not you accept or decline the use of cookies – the vast majority of internet browsers automatically accept cookies, but you can amend your computers settings to decline the use of cookies should you wish – but this will make visiting our website, along with many others a less user-friendly experience.

For further information visit www.allaboutcookies.org

Personal Data Breach

In the case of a personal data breach where personal data is lost, compromised, misdirected or stolen, we will contact you without undue delay to explain what went wrong and what actions have been taken to resolve it.

Marketing

Provided you have given us consent (verbally or via our website, email or at the time of placing an order with us), we would like to send you information about our products and services which we think will be of interest to you - Our newsletters are from Oaks Online Shopping Co Ltd and will include relevant products from relevant websites that we run.

We’ll use the address(s) provided by you, phone number(s), email address or social media to contact you according to your preferences. 

If after ‘opting-in’ you change your mind and want to amend your details or unsubscribe from all communication at any time, please contact us by email or write to us at;

Oaks Online Shopping Co Ltd (T/A Forest School Shop)
Unit 3E
Beehive Business Centre
Beehive Lane
Chelmsford
Essex
CM2 9TE

We will never share, disclose, sell or rent Personal Information to other companies for the purposes of marketing of their own products or services.

Changes to our Privacy Policy

Our Privacy Policy is an ever-changing document that will evolve as changes in computing technology and new ‘best practices’ are introduced, and as such we reserve the right to make changes, amendments and updates at any time without prior notice.

If you have any queries regarding the Privacy Policy of Oaks Online Shopping Company Ltd or any information that Forest School Shop holds on you then you may contact us at:

Oaks Online Shopping Co Ltd (T/A Forest School Shop)
Unit 3E
Beehive Business Centre
Beehive Lane
Chelmsford
Essex
CM2 9TE